Frequently Asked Question’S
About Vakanzes
1- OPENING HOURS >>> check Vakanzes page. Each deal can have specific & different chat hours, to assist guests;
2- GUEST SERVICE – As tourism grows, the number of cases of people being scammed increases. The 100% online service allows for written proof through the exchange of messages by WhatsAPP or EMAILS, being the only legal way to record in writing everything that was contracted by guests.
3- OFFICE – Vakanzes does not have a physical space. We divide our time between providing service at the established time to respond to emails and developing/organizing/prospecting deals.
4- BRANCH – We do not have any branches directly. We are experts on platform destinations, we talk about each destination in first person and our hosts are an extension of VAKANZES.
1- Make sure you have ALL DOCUMENTATION up to date, you are the only person responsible for it;
2- If you travel by plane, pay attention to the dimensions and weight required (never take the maximum weight, yes, you will bring some memories, think about them);
3- Forget your society for a few days and respect the destination you are visiting, the people, their customs, traditions, gastronomy and you will be culturally enriched.
1- Pay directly, no need approval by Vakanzes or host. Recurring deals or with minimum guests reached.
2- Your order is blocked with “on-hold” or “processing” or “completed” STATUS;
3- Your order is blocked for 24h for “on-hold” STATUS. If no payment, your order will be cancelled;
4- Can happened, you see the same deal few days/hours before with no ⚡︎ Book Now ⚡︎, minimum number of guests were still not reached.
VAKANZES assumes responsibility for the order procedures. The characteristics and conditions of each deal result from the information sent by hosts, and their updates are their own responsability. Therefore, VAKANZES has no responsability for any differences in the characteristics and conditions of the deals that may be found during the same. Any changes to deal characteristics, itineraries, photos, orders confirmation and cancellation conditions are included by hosts on VAKANZES platform for guest information.
1- Distance is calculated in AZIMUT (bird flight);
2- Useful to know distance from deal MEETING POINT;
3- Available on search pages. Insert your hometown location if you want to start there or name of destination you want to visit
4- Labels: Hotel for STAYS, Ticket for TICKETS, Van for TOURS and Plane for TRIPS
1- First, check on deal page all info and faq's or check our FAQ’s page if you find answer to your question;
2- Or contact us on CONTACT PAGE;
3- WhatsAPP at footer: you don’t need to login. Only assisted by Vakanzes team;
4- Host never have access to your datas (Email, whatsApp, address…) before confirmed booking;
5- USER/GUEST NEVER send personal datas to host;
6- HOST NEVER can ask for personal datas to platform user;
7- Any violation of point 5 & 6, responsible account will be deleted!
9- For security, Vakanzes have access to all messages exchange!
About Guests
1- Guest is a person who participe on deal, host have directly access to information send by booking form;
2- All informations necessary to guest inscription and to host send to insurance company, when required.
Guests are responsible for the veracity of all information relating to his/her personal identification provided to VAKANZES. Order confirmation always presupposes sending proof of bank transfer with amount of the respective booking to the email info@vakanzes.com (when necessary). The bank transfer receipt must be legible, indicate the transaction number and date, destination account and source account of the transaction. If the reservation start date is less than 5 days after the booking request, bank transfer receipts with the scheduled date will not be accepted. Guest must remain communicative and available to respond to any contact from VAKANZES orders service. If any anormal situation, the guest may also contact VAKANZES’s support when they notice the aforementioned anomalies, so that the necessary steps can be taken to correct or justify the situation together with VAKANZES or host.
1- I have to pay 100% on deal with local %, why? When you book, your discount is not direct. 1º, host or staff need to check during check-in on deal day, your hometown address. 2º, if everything ok, host send us a guest list by message or email. 3º, Vakanzes Team send you a Discount code, available only for your account, for 12 months on all deals.
2- I want to book, but deal is cheaper than %. Can I use it? Yes, of course. Just send us a message and we change your discount to deal price. And we send difference with new discount code, available for remaining time.
3- Can I give my discount to family/friend? Yes. 1º, family or friend just need to register at Vakanzes. 2º, we change discount to family/friend account (send us username by message). 3º, your family just have to use it on checkout.
Vakanzes, hosts and respective staff are not responsible for the luggage and other belongings they transport, regardless of the location or means of transport used. In case of theft, deterioration or destruction, you must immediately complain in writing to the service provider, keeping a copy of the complaint. We always recommend that you stay with your luggage during loading and unloading operations, and don’t forget to read the travel insurance document that includes your luggage.
Who are you and how can they help you?
1- It’s a travel lover. Any platform user can share and promotes platform, deals and news;
2- Some users are perfectly knowledgeable about destinations/deals/news and can help you better than anyone else to resolve your questions and doubts. When you access message system, sometimes Vakanzes team redirect your message directly to another user (if is a host and with guest permission);
3- It may be thanks to him that you met Vakanzes, that the reason referral program help platform promotion and users to collect discounts 🙂
1- User is a person who access website to see deals and fill booking form;
2- All informations provided on user account are private;
3- Go to your account profile and fill all datas!
4- After booking request, host have access to user name and possibility to send message to clarify any doubt before accept booking.
About Deals
PRE-BOOKING - For deals with manual approval. All hosts need to wait to reached minimum of guests or confirm availability with partners to accept request. Pre-booking deals don't have minimum time to confirm, is depending on deal requirements. Check details on each deal page.
⚡︎ BOOK NOW ⚡︎ - Minimum of guests are reached or host don't need to check availability.
LAST MINUTE - Guests can book Vakanzes deals up to "X" Days Before (5 / 15 / 30 / 60 / 90). After, some deals can open sales up to 3 days before starting date. LAST MINUTE increase price in 10% of total, pay at destination to host, not appear on platform total price. Check before booking (Ex: if price is 100€ and you book deal with LAST MINUTE, you have to pay at destination 10€ directly to host. Check your email, host adapt to each deal when payment will be made). Why LAST MINUTE have different price? When each host have guest list ready, he planned everything at the same time. For each LAST MINUTE booking, until 3 days before according to availabilty, host have to planned everything again for each new booking. Each host need more work, more time, more staff to new last minute sale. So book before for better price at Vakanzes.
PAYMENT – It must be done within the time period stipulated on the platform. It can be done using one of the payment methods available on the platform. Refund (see conditions when booking).
REFUND – After registration and payment, a full refund will be possible if the minimum number of guests is not reached. If the deal is confirmed, the refund will not be full by Vakanzes/Host. You may, however, be fully refund by the cancellation insurance, if the reason is in one of the clauses provided by the insurance.
EMAILS – Automatic emails are in English.
TRAVEL INSURANCE – Deals come with own insurance included. You receive link to document when your booking is confirmed. Click and read the page!
VAKANZES ASSISTANCE – All assistance is provided in 4 languages, check CONTACT PAGE.
WEBSITE – English, as default. Hosts & guests can switch to another language, whether they Portuguese, French & Spanish (automatic translation, may contain some errors).
When not included, it is up to the guest to book once the minimum number of guests reached and confirmed by platform email.
Who are hosts and how can help me?
1- Is a company or an independent professional, with license to sell own deals, verified by Vakanzes;
2- Add and share deals to complete and promote available destinations on platform.
3- Can write news to complete and promote available destinations on platform;
4- Hosts are perfectly knowledgeable about destinations/deals and can help you better than anyone else to resolve your questions and doubts. When you access message system, sometimes Vakanzes team redirect your contact directly to a host (with guest permission);
5- It may be thanks to host sharing deals or news that you met Vakanzes. Don’t forget to write your host contact name when you register at Vakanzes website and review deal at the end of your deal experience 🙂
All deals come with insurance included directly by host. Cancellation insurance is not included. You can book it separetly with our shared link by email (with Vakanzes assistance, when necessary) or by your own (no assistance).
1- Pay when minimum number of guests for the deal are reached or when all details for deals where confirmed by Vakanzes or host;
2- Your order is blocked for 24h “pending payment”. If no payment, your order will be cancelled by platform;
3- Can happened, you see the same deal with ⚡︎ Book Now ⚡︎, minimum number of guests are reached.
1- 100% paid directly to Vakanzes (own deals) or to hosts (own deals);
2- Booking up to "X" days before (5 / 15 / 30 / 60 / 90 as described on deal page and send by email).
3- LAST MINUTE up to "3" days before and increase price in 10% extra paid directly at destination to hosts (as described on deal page and send by email. Not appear on platform total price.)
Price of each deal is set by Vakanzes and/or its hosts, with VAT included.
Each person books their own transport to meeting point, so you can extend your deal time by minutes, hours or days.